Customer comments
Do you have a boiler protection contract? Have you recently needed one of our Field Service Engineers? Or have you just needed the advice from Customer Technical Support?
If so then please:
Email Worcester your comments and views
July 2008
“Your engineer was courteous, professional and explained everything when I asked him questions. He had a well stocked van so that he was able to replace parts immediately and without the usual call back appointments.”
“Just a note to give my thanks for a speedy efficient service. I called to request a Service Engineer on May 12th at 12.45pm and by 15.15pm on May 12th a new fan had been replaced and another new part ordered. The part arrived the very next day! Congratulations to all concerned, especially to your service engineer.”
May 2008
“I wish to praise your company for the prompt way in which my central heating problem was sorted out this week. When the engineer arrived he was extremely polite and helpful in the way he carried out the work, explaining what he was doing at every step of the way.”
“I would like to say how delighted we are with the outcome of a visit from a Worcester, Bosch engineer. I would like to take this opportunity to say how greatly impressed we were with his level of knowledge, expertise, general courtesy, understanding and his leaving everywhere spotlessly clean and tidy.”
April 2008
“After returning home from work one day to find my boiler trying to dislodge itself from the wall and making some very strange sounds I called several companies to try and ascertain what the problem might be. Out of all the companies I rang, the [Worcester Accredited Installer] was the only one who managed to diagnose it over the phone.
Dave (their engineer), described all the available options with their associated costs to me. Not only this, but Dave actually guided me through how to check various parts of the system were operating ok avoiding any replacement costs. Further to this, Dave then gave me instructions on the best kind of treatment to get and how to administer it myself.
Thanks to Dave’s help I managed to alleviate the problem with out incurring any major costs which was a tremendous relief as we are saving for our wedding. I would just like to say thanks again to Dave and that I would highly recommend [this Worcester Accredited Installer] to anyone.”
January 2008
“Thank you to your customer services for arranging service engineers to come out to our home when we were experiencing boiler problems. It’s rather nice in the day and age to experience such efficiency as well being pleasant and helpful! We would also like to thank both engineers who were also very pleasant and efficient. We are pleased to say the boiler is working fine.”
“We do not usually take the time to write and comment on first class service, but we feel our service is well worthy of a few words to say, a huge thank-you for an absolutely fantastic 5 star service, to both your call centre staff and the service engineer.
The call centre staffs were very polite, helpful and reassuring and the service engineer was an absolute credit to your company. We really appreciate what you did for us and would certainly recommend your boiler products to our friends and acquaintances.”