Important advice before you book an appointment

If you smell gas or oil (depending on your boiler type)

Don’t smoke or strike matches
Don’t turn electrical switches on or off

Do put out naked flames
Do open doors and windows
Do keep people away from the area affected
Do turn off the control valve at the meter if you can
Do go outside of the property for your own safety

For suspected gas leaks please call the National Gas Emergency Service on:

0800 111999

Other things to consider before booking a service appointment

If your Worcester product doesn’t appear to be working, it may be related to something else. The most common things to check are listed below.

If you have a gas boiler, our ‘Quick gas boiler help’ section offers specific help for your boiler model.

• The electricity supply to the appliance may have failed - check the mains and fused spur
• The mains gas may be turned off
• If you have a pre-pay gas meter there may not be any credit left
• The mains water may be off
• There may be visible damage to the flue outlet
• The boiler controls (e.g. room thermostats or programmers) may not be switched on or may require new batteries
• The appliance’s power switch may not be on
• The boiler’s condensate pipe may be frozen, find out more
• The heating system may need repressurising, find out how to do this