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Standard guarantee periods

The table and links below it contain full information about our standard guarantee terms and conditions.

We are currently running a 5 year boiler guarantee promotion (September - March 31st 2012, Greenstar CDi and Si boilers), for further information please refer to the full terms and conditions.


Product Standard
Greenstar HE Gas-Fired Boilers 2 Years
Greenstar HE Oil-Fired Boilers 2 Years
SE Gas-Fired Boilers 2 Years
SE Oil-Fired Boilers 2 Years
Solar System 2 Years
Ground Source Heat Pump 2 Years
Air to Water Heat Pump 2 Years
Air to Air Heat Pump 2 Years
DHW Cylinder Components (excluding cylinder) 2 Years
Components Part Labour
Solar Panels 10 years 2 Years
WB3 & WB5 Heatcell 10 years 2 Years
DHW Heat Exchanger 5 Years 2 Years
DHW Cylinder (excluding components) 25 Years 2 Years
Oil Boiler Primary HT/Exchanger 5 Years 2 Years
Oil Boiler Condensing HT/Exchanger 10 years 2 Years
Timers and controls (boiler mounted) 2 Years 2 Years

Terms and conditions


Guarantee terms and conditions

Greenstar gas boiler primary heat exchanger guarantee

Oil-fired boiler primary heat exchanger guarantee

Domestic hot water secondary heat exchanger guarantee

Solar panel guarantee

Domestic hot water mains pressure cylinder guarantee

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