Standard guarantee periods
Standard guarantee periods, terms and conditions
The table and links below it contain full information about our standard guarantee periods and our terms and conditions.
5 year guarantee promotion for Greenstar CDi, Si, Ri and all oil boilers
Please note that we are currently running a 5 year boiler guarantee promotion for selected boilers. The promotion is for an additional 3 year guarantee on top the the usual standard 2 year guarantee. Products eligible are Greenstar gas CDi and Si boilers (purchased and installed between 1st September 2011 to 30th June 2013), Greenstar gas Ri boilers (purchased and installed between 1st July 2012 and 30th June 2013) and all Greenstar oil boilers (purchased and installed between 1st April 2012 to 30th June 2013). For further information please refer to the terms and conditions.
| Product | Standard | |
|---|---|---|
| Greenstar HE (High Efficiency) Gas-Fired Boilers: CDi, Ri, Si and i ranges | 2 years | |
| Greenstar HE (High Efficiency) Oil-Fired Boilers | 2 years | |
| SE (High Efficiency) Gas-Fired Boilers | 2 years | |
| SE Oil-Fired Boilers | 2 years | |
| GB162 Range | 2 years | |
| Greenspring Water Heater | 2 years | |
| Solar Thermal System (excluding collectors) | 2 years | |
| Ground Source Heat Pump | 2 years | |
| Air to Water Heat Pump | 2 years | |
| Air to Air Heat Pump | 2 years | |
| Domestic Hot Water Cylinder Components (excluding cylinder) | 2 years | |
| Greenfloor Underfloor Heating (excluding pipe) | 2 years | |
| Components | Part | Labour |
| Solar Collectors | 10 years | 2 years |
| WB3, WB5 and WB7 Heatcell | 10 years | 2 years |
| Underfloor PE-Xc Pipe | 25 years | 2 years |
| GB162 Heatcell | 5 years | 2 years |
| Greenspring Heatcell | 2 years | 2 years |
| Domestic Hot Water (DHW) Heat Exchanger | 5 years | 2 years |
| Domestic Hot Water (DHW) Mains Pressure Cylinder (excluding components) | 25 years | 2 years |
| Oil Boiler Primary Heat Exchanger | 5 years | 2 years |
| Oil Boiler Secondary Condensing Heat Exchanger | 10 years | 2 years |
| Timers and Controls (boiler mounted) | 2 years | 2 years |
Terms and conditions
Guarantee terms and conditions
Gas boiler primary heat exchanger guarantee
Oil boiler heat exchanger guarantees
Domestic hot water secondary heat exchanger guarantee
Mains pressure domestic hot water storage cylinder guarantee
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