Customer comments

These are some of the typical comments we receive from delighted customers. If you have a comment about our customer service we’d love to hear from you too.

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Website information helped to avoid a service call out
“Had a problem with a gurgling boiler not working - your website highlighted that this was probably due to a frozen condensate pipe - it was! Boiler now working fine again and no expensive call out or waiting for an engineer.”

Service help for a senior citizen in winter
“One night in February at 5pm I phone to say I was a senior citizen without heating or hot water due to a boiler problem. Although the next available appointment was Wednesday the lady I spoke to said she would see what she could do.

“That evening I had a call from the engineer saying he would arrive between 7 and 7.30am the next morning and he was right on time and fixed things. This sort of service is rare these days so I wish to thank those involved in sorting out my problem.”

Praise for ‘fixed price fix’
“Having spent decades in the service industry with a major American company I can only say that I was extremely impressed with the service from your engineer. From requesting service online, arranging an appointment with your call centre, right through to a fix - everything was professional and of the highest order.

“The engineer arrived as expected, phoned 30 minutes before arrival, had the parts in his van, and he fixed it. Your “fixed-price fix” was very reassuring. I have already recommended it to friends and family. Do yourselves a favour and tell everyone about this.”

Customer service advisor helped to repressurise system
“I came home and bled the radiators and didn’t know how to recharge the boiler. I tried my local installers but it’s Friday night and they are shut for the weekend. I found your website and you were open until 8pm, I rang and spoke to a young lady who talked me through the procedure… within 15 minutes we had heat and hot water again… A BIG thank you for a great service.”

Professional and courteous staff
“It is such a pleasant change to deal with a National Company who actually have human beings (very polite as well) at the other end of the phone to arrange an appointment and also a courteous and professional technician who called and did the required work at the appointed time.

“Your technician called this morning and carried out his tasks in an exemplary manner.
Please do not change any aspects of your customer service, it works perfectly.”

Exemplary technical support
“I have recently had occasion to use your companies’ technical information service. The service I received from your company on this occasion was as exemplary as on previous times.

“Please keep it up - excellent Customer Service is sadly rarer that most of us would wish. Yours is pretty darn good, and I want you to know how much it is appreciated, and how it has made me decide on your product above others”

“Great service still exists”
“Just a note to say thanks to Worcester Bosch, your customer service and technical staff were very helpful whilst your service engineer was very thorough and professional in his work. Great service and value for money, reassuring to know that these values still exist these days.”

Engineer called prior to arrival and fixed boiler within 40 minutes
“I would just like to say what a fantastic service you provide. I reported my boiler failure at 6:30pm and was told that an engineer would attend the following day but would call first.

“The following day the engineer did call to let me know his expected time of arrival and within 40 minutes my boiler was repaired. He even carried out the service at the same time. Your engineer was polite, prompt and very professional

“Well done and thank you!”