Technical support
Technical support
If you have a technical query about a Worcester boiler, solar water heating system or heat pump, a variety of technical support is available:
Helpful videos
Videos on boiler repressurisation, boilers timers and thermostats, bleeding radiators and basic principles of operation are available in our videos section.
FAQs
Our Frequently Asked Questions may answer your query:
Find a boiler
Find the best boiler to suit your needs:
Technical bulletins
Technical bulletins provide the latest updates on our boilers,solar water heating, heat pumps or underfloor heating:
Solar water heating calculators
Solar hot water savings and sizing calculator.
SAP solar thermal calculator.
Technical support
Our award winning** Technical Support team can answer technical queries about our boilers, solar water heating and heat pumps.
Send a technical enquiry
Technical enquiry line: 0844 892 3366*
Renewable technologies enquiry line
(for enquiries about solar water heating and heat pumps): 0844 892 4010*
Opening hours
The team is available 6 days a week, including bank holidays. On average, they answer calls within 20 seconds.
Standard opening hours:
Monday to Friday 7.00am - 8.00pm
Saturday 8.30am - 4.00pm
Heating Design Team
Our Heating Design Team offer design support on all Worcester products.
The services include drawings and technical specification advice for Greenstar boilers, Greenskies solar thermal, Worcester heat pumps and underfloor heating.
Heat pump sizing
For comprehensive heat pump sizing contact the Heating Design Team. We will aim to respond within 2 working days renewable.energy@uk.bosch.com.
Underfloor heating specification
An underfloor heating specification service for the Greenfloor underfloor heating products. We aim to return a specification and parts list within 2 working days.
Underfloor heating specification request
Central heating design service
We offer an indemnified central heating design service to housebuilders and specifiers.
Please contact us for further information renewable.energy@uk.bosch.com.
*Calls to the listed 0844 numbers are charged at up to 3 pence per minute from BT land lines. Calls from mobiles and some other networks may vary. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes.
** Winners of the Oftec award 2011 Best Technical Support
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