Data Protection Notice

Bosch Thermotechnology Ltd. (hereinafter "Worcester Bosch“ or "We“ or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.

Worcester Bosch respects your data protection

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

Controller(s)

Worcester Bosch is jointly responsible for the processing with the person(s) mentioned in the following and has entered into an agreement regarding the joint controllership. The essence of the agreement is provided within the following information and, in addition, is going to be provided to you on request. Exceptions and further details are described in this data protection policy.

The contact details of the persons, which are involved in the processing, are as follows:

Bosch Thermotechnology Ltd., Cotswold Way, Warndon, Worcester, WR4 9SW, UNITED KINGDOM, Tel.: +44 (330) 123 9339 (UK) or Tel.: +353 15118572 (ROI)

Bosch.IO GmbH, Ullsteinstrasse 128, 12109 Berlin, GERMANY, Tel: +49 30 726112-0

Collection, processing and us-age of personal data

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We process personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

Processed categories of data

The following categories of data are processed:

  • Communication data (e.g. name, telephone, e-mail, address)

  • Contractual master data (e.g. contractual relationships, contractual or product interest, customer number)

  • Client history

  • Contract accounting and payment data

  • Transaction data

  • Training- and qualification history

  • Information provided by third parties (e.g. credit reference agencies or from public directories)

  • Product and installation information (e.g. installation address, serial number, type of device, date of installation),

  • Technical and connection data (e.g. IP address, data of the internet connection)

  • System data (e.g. events, errors, online data, sensor values, service forecasts)

  • Login credentials (e.g. id, username)

  • Settings (e.g. language, time zone)

  • Product registration data (e.g. details of installer, date of registration)

  • Device identifier (e.g. serial numbers, device ID)

  • Environmental data (e.g. temperature)

  • Location data (e.g. gps coordinates)

  • Contacts

  • Storage

  • Audio records

  • Camera and pictures

  • Messages

  • Call log

  • Information regarding your GDPR data subject request (e.g. type of request, information regarding your identity and/or communication details

Processing purposes and legal basis

We as well as the service providers commissioned by us process your personal data for the following processing purposes:

  • Provision of this Online Offer (Legal basis: Art. 6 para. 1 sent. 1 lit. b GDPR, fulfilment of contractual obligations).

  • Invoicing in accordance with our contractual terms (Legal basis: Art. 6 para. 1 sent. 1 lit. b GDPR, fulfilment of contractual obligation).

  • Credit assessment prior to the fulfilment of contractual obligations and invoicing (Legal basis: Art. 6 para. 1 sent. 1 lit. f DS-GVO, our legitimate interest in avoiding loss of receivables).

  • Answering and reacting on user requests and user inputs by using technical systems like chat bots or voice bots (Legal basis: Art. 6 para. 1 sent. 1 lit. a, lit. b, lit. f GDPR, consent, fulfilment of contractual obligations or legitimate interest in the improvement of products / services).

  • Resolving service disruptions as well as for security reasons (Legal basis: Art. 6 para. 1 sent. 1 lit. c and f GDPR, fulfilment of our legal obligations within the scope of data security, and legitimate interest in resolving service disruptions as well as in the protection of our offers).

  • Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on your expressed consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a, lit. f GDPR, consent or legitimate interest on our part in direct marketing if in accordance with data protection and competition law. To the extend required by law, contact for marketing purposes shall only be made subject to your prior consent).

  • Product or customer surveys by postal mail (Legal basis: Art. 6 para. 1 sent. 1 lit. f GDPR, legitimate interest in the improvement of products / services). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.

  • Product or customer surveys performed via email and/or telephone subject to your prior express consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a GDPR, consent). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.

  • Sending an email or SMS/MMS newsletter subject to the recipient’s consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a GDPR, consent).

  • Operation of an online community for signed-in members for the purpose of Membership Administration (Legal basis: Art. 6 para. 1 sent. 1 lit. b GDPR, fulfilment of contractual obligations).

  • Safeguarding and defending our rights (Legal basis: Art. 6 para. 1 sent. 1 lit. f GDPR, legitimate interest on our part for safeguarding and defending our rights).

  • To fulfil our duty of product surveillance and for product safety (Legal basis: art. 6 para. 1 sent. 1 lit. f GDPR, our legitimate interest to warrant the safety of our products).

  • To safeguard our rights in connection with warranty and product registration questions (Legal basis: our legitimate interest according to art. 6para. 1 sent. 1 lit. f GDPR).

  • To provide the core functionality of products connected with the Internet. (Legal basis: art. 6 para. 1. subpara. 1 lit. b GDPR).

  • To analyse the distribution of our products and to provide individualized information and offers related to the product (Legal basis: art. para. 1 sent. 1 lit. f GDPR, our legitimate interest to perform direct marketing in connection with profiling)

  • Collection, planning and conducting of customer services (Legal basis: art. 6 para. 1 sent. 1 lit. b GDPR, fulfilment of contract)

  • To process and respond to (customer) requests and notifications regarding our company, our products and our services (Legal basis: art. 6 para. 1 sent. 1 lit. f GDPR, our legitimate interest to perform communication with customers in connection with our economic activity; art. 6 para. 1 sent. 1 lit. b GDPR, to conduct pre contractual measures, for instances the provision of contract offers).

    For quality tests and quality improvement purposes (Legal basis: art. 6 para. 1 sent. 1 lit. f GDPR, our legitimate interest to improve our products and services)

  • Processing of your data protection request concerning the processing of personal data performed by us. Hint: To the extent it is necessary for the fulfilment of your request, your data can be transferred to other companies of the Bosch Group and/or to third parties like external service partners (Legal basis: Art. 6 para. 1 sent. 1 lit. c GDPR, our legal obligation to react to requests pursuant to art. 12 et seq. GDPR).

  • Processing as necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. (Legal basis: art. 6 para. 1 lit. b GDPR, passing homeowner details on to selected installers via our ‘Find a Boiler’, ‘Find an Installer’ and ‘Fast Track’ service)

Registration

If you wish to use or get access to benefits requiring to enter into the fulfilment of a contract, we request your registration.

With your registration we collect personal data necessary for entering into the fulfilment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.

Bosch ID

You may register for our online offers exclusively using the central Bosch ID. The centralised Bosch ID was devised by Robert Bosch GmbH for the Bosch Group in order to allow for the joint users to benefit from offers of different group companies using centralised application data and increase data safety.

Bosch Software Innovations GmbH, Ullsteinstraße 128, 12109 Berlin, Germany (“BSI”) is responsible for the provision of this single sign-on service.

If you want to apply for a centralised Bosch ID, the General Terms of Use for the Registration and Use of a centralised Bosch ID and the Data Protection Notice of BSI shall apply.

After successful registration you may utilise the registration data used for the centralised Bosch ID also for registering for this online offer. To this end, we shall provide an BSI registration template for the centralised Bosch ID. BSI then shall confirm your authorisation and provide us with the master data required for using our offers (e.g. surname, first name, date of birth, company name, email address, telephone numbers, mail address). Your password shall not be communicated to us.

Concerning further data transfers within the Bosch Group associated with the centralised Bosch ID, please refer to the Data Protection Notice. You may cancel your user agreement concerning the centralised Bosch ID at any time by unregistering. To this end, please click on the following link: https://myaccount.bosch.com/BeaPUssWeb/unregistration

BOSCH Single Key ID

As the party responsible for Single Key ID, Bosch.IO GmbH exercises joint responsibility, together with third parties responsible for the application(s) you use, for the processing of your data in accordance with the provisions of the General Data Protection Regulation and national data protection laws. In accordance with Art. 26 of the GDPR (Joint controllers), we have agreed in writing to exercise joint responsibility for data processing. In particular, we have determined and agreed upon the responsibilities and liabilities of the parties involved. For detailed information on individual processing operations, please refer to the data protection notice of Bosch.IO GmbH.

Obligation to provide personal data

Please note, in the event, that a contract was concluded between you and us, you are obliged to provide us with those personal data, which are required for the conclusion, enforcement, termination of the contract as well as for the fulfilment of contractual obligations connected with the contract or of those we are legally obliged to process. Without the provision of these data, we will not able to conclude, execute or terminate a contract.

In the event, the data processing is required neither by law nor for the conclusion, execution or termination of a contractual relationship or the fulfilment of contractual obligations, the provision of your data is optional.

Please note, some functions of our Online Offers or our services cannot be used, if you do not provide us with for the usage required personal data.

Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 183 days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

In log files the following information is saved:

  • IP address (internet protocol address) of the accessing device;

  • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);

  • Name of the files or information accessed;

  • Date and time as well as duration of transmission;

  • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);

  • http status code (e.g., “Request successful” or “File not found”).

  • Size of transmitted data;

.

Chat bots / automated answering systems

In this Online Offer we provide the possibility to send audio - and/or text messages to provide us notes, to ask questions, to learn more about our services or to control and to steer your products.

To process your query we use technical systems, which create automatically answers or conduct instructions.

For this purpose we store the input history during the communication. After finishing the communication the input history is going to be deleted or anonymized in short time, but only in the event, that the input history is not part of a support or service query. In this event, the content of the input history will be added to your customer account and stored for contractual purposes

Live Chat

The live chat is recorded and a transcript is sent to the email address provided once the conversation has ended. The conversation is stored within the platform for 9 months and then deleted.

Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilise Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Children

This Online Offer is not meant for children under 16 years of age.

Data transfer

Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfilment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section -Processing, purposes and legal bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, address and identity verification, service engineer visit scheduling, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

Duration of storage; retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfilment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

Cookies and tracking mechanisms that are technically not required

We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest. We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:

  • Statistics: By using statistical tools, we measure e.g. the number of your page views.

  • Conversion tracking:

  • Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.

  • Social plugins: Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins.

  • Retargeting:

  • These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

  • Google Analytics

  • Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

  • Function: Analysis of user behaviour(page views, retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

  • Google Optimise

  • Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

  • Function: Cookie can analyse how users have behaved on a cross site basis, UX testing

  • Google Tag Manager

  • Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

  • Function: Administration of website tags via a user interface, integration of program codes on our websites

  • Google Ads

  • Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

  • Function: Placement of advertisements, remarketing, conversion tracking. Further information is available at: https://adssettings.google.com/authenticated

  • Facebook-Pixel Name: Meta Platforms Inc., ATTN: Privacy Operations, 1 Meta Way, Menlo Park, CA 94025 , USA.

  • Function: Tracking of user behaviour, measures the success of promotion campaigns and their optimization, Conversion Tracking, Retargeting

  • Hotjar Provider: Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta.

  • Function: Cookies can track how users browse across multiple pages; creation of heatmaps, session recording, surveys/polls

  • Lead Forensics, UK Headquarters, 4 Old Park Lane, Mayfair, London W1K 1QW, UK.

  • Function: Lead Forensics is software that reveals the identity of your anonymous website traffic and turns them into actionable leads.

  • LinkedIn for countries of the European Union (EU), the European Economic Area (EEA) and Switzerland: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland and for all other countries: LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

  • Function: Analysis of user behaviour(page views, retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in LinkedIn users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by LinkedIn, retargeting, UX testing, conversion tracking and retargeting.

Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any comfort cookies, marketing cookies or tracking mechanisms, respectively. In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device.

Processing of the advertising identifier / advertising ID

For advertising purposes, we use, given your consent, the so-called "advertising identifier" (IDFA) for iOS devices and the so-called advertising ID for Android devices. These are not permanent identification numbers for a certain terminal device provided by iOS or Android. The data collected is not brought together with other device-related information. We use identification numbers to provide you with personalized advertisements and to analyse your usage. When you activate (for iOS devices) the option "no ad tracking" in the device settings under "Privacy" - "Advertisements" or (for Android devices) activate "deactivate interest-based advertisements" in the Google settings under "Advertisements", we can only perform the following measures: Measuring your interaction with banners by counting the number of displays of a banner without clicks ("frequency capping"), click rate, assessment of unique usage ("unique user") and security measures, fraud combating and troubleshooting. In the device settings, you are always able to delete your IDFA or advertising ID ("reset ad ID"); a new identification number is generated then which is not combined with data collected earlier. We advise you that you might be unable to use all functions of our app when you restrict the usage of the respective identification number.

App analysis

We need statistical information on the usage of our Online Offers to design it more user-friendly, to perform range measurements and market research. For this purpose, we use the app analysis tools described in this section.

The tool provider process data only as processors subject to our directives and not for their own purposes.

Following, please find information on each tool provider. In case such tools use tracking mechanism or create user profiles they are solely used by us if you prior consent to such use.

Google Firebase

Name: Google Firebase Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Evaluation of a user's interaction (e.g. uninstallation, crash, update, frequency of use) with the relevant mobile application, conversion tracking and retargeting in conjunction with Google Ads.

YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Social Plugins

In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section. When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the United States).

The plugins are stand-alone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.

In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.

By using the so-called two click solution (provided by Heise Medien GmbH & Co. KG) we protect your visit to our web pages from being logged and processed by social network providers by default. When using a page of our internet presence which contains such plugins, these are initially deactivated. Only when you click on the respective button, the plugins are activated.

Facebook plugins

Facebook is operated under www.facebook.com by Meta Platforms Inc., ATTN: Privacy Operations, 1 Meta Way, Menlo Park, CA 94025 , USA. , and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook").

Find information on data protection at Facebook here: http://www.facebook.com/policy.php.

Twitter plugins

Twitter is operated by Twitter Inc., Academy, 42 Pearse Street, Dublin 2, Ireland ("Twitter").

Find information on data protection at Twitter here: https://twitter.com/privacy.

Instagram plugins

Instagram is operated by Instagram LLC., Meta Platforms Inc., ATTN: Privacy Operations, 1 Meta Way, Menlo Park, CA 94025 , USA. ("Instagram").

Find information on data protection at Instagram here: https://help.instagram.com/155833707900388/.

YouTube

Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Newsletter with opt-in; Right of withdrawal

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

Communities

We offer you the opportunity of becoming a member of one of our Worcester Bosch communities Worcester Bosch. There, you can sign up, create a user profile and communicate with other members. Your data generated therein is only used in the scope of the consent granted by you for the respective marketing, market research and service purposes. You can withdraw your consent for future processing at any time by the link which is stated in the respective community. Alternatively, please contact us via the contact details provided in the Contact section.

Through an input mask in the respective community you are able to choose whether you want to show particular statements of your user profile to all members of the community or only to your "community friends" or whether they should remain private.

All other data which is generated by you in the communities, e.g. by creating comments or pictures, are automatically publicly accessible and will be linked to your user profile.

External links

Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control We do not assume responsibility for the processing of personal data by third parties.

Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Objection to data processing based on the legal basis of “legitimate interest"

In addition, you have the right to object to the processing of your personal data at any time, in so far as this is based on “legitimate interest”. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes as well as herewith related profiling at any time ("Objection to direct marketing"). Please take into account that due to organisational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Data portability

As far as statutory requirements are fulfilled you have the right to demand for to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 1625 545 700
email: casework@ico.org.uk
Website: https://ico.org.uk

or

The Data Protection Commission
21 Fitzwilliam, Square South
Dublin - Ireland D02 RD28
Tel. +353(01) 7650100 / 1800437 737
email: dpo@dataprotection.ie
Website: dataprotection.ie

Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

Contact

If you wish to contact us, please find us at the address stated in the "Controller(s)" section.

To exercise your rights related to data processing, follow (click) the following link: request.privacy-bosch.com

To report incidents related to data processing, follow (click) the following link: bosch-dataprotection

You can contact us as well under:

privacy.ttgb@bosch.com

In addition, you have the possibility to make use of your data subject rights regarding the processing of personal performed in connection with this Online Offer under the following link:

frontdesk.ttprivacy.com

Data Protection Officer:

Data Protection Officer, Information Security and Data Protection (C/ISP), Bosch-Group, P.O. Box 30 02 20 in 70442 Stuttgart, Germany.

DPO@bosch.com

Date of Last Revision: 23.01.2024