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We have made every effort to make our website easy to use and accessible to everyone: this includes people with sight, hearing, mobility and cognitive impairments. It also includes those using older browsers and slower dial-up connections.

Here are some of the site’s features that should make it easier for you to access our information and services:

  • all images have alternative text equivalents to ensure that people who cannot see images can still use the site
  • our site has consistent navigation and structure to make it easy for you to find your way around it
  • we use plain language and break text up where possible to make it easier and quicker to read
  • the website’s design supports the use of text size controls within your browser
  • you can view the site as a text view only

The site’s layout takes into account users who are blind or visually impaired. It is fully compatible with popular screen reading software. If you have difficulties using a mouse, the site can be navigated using only a keyboard.

In technical language, all pages on this site should be valid to Hyper Text Mark-up Language (XHTML) 1.0 Transitional and use Cascading Style Sheets (CSS). This supports the Worldwide Web Consortium’s (W3C) Web Content Accessibility Guidelines 1.0, Level A, to ensure a web accessibility standard has been achieved and is maintained.


Increasingly, modern internet browsers are providing users with their own accessibility services including the reservation of keyboard shortcuts for menu navigation.

Worcester have included a selection of accesskeys to the most commonly used areas of the website.

Please note that different versions of web browsers may use different keyboard commands to activate these access keys. In addition, particular accesskeys may not work if your browser has reserved the shortcut for its own application use. Use your browser’s help feature to find out more.

The following access keys are active throughout this website (for users of Internet Explorer 5 and above).:

Alt and 0 then ENTER - Accessibility details
Alt and 1 then ENTER - Home page
Alt and 2 then ENTER - Head office contacts
Alt and 3 then ENTER - Enquiry form
Alt and 5 then ENTER - Site map
Alt and 6 then ENTER - Find an installer
Alt and 7 then ENTER - Find a boiler
Alt and s then ENTER - Skip navigation
Alt and q then ENTER - Skip to secondary navigation

PDF files and accessibility

PDF file standards have improved over the years and have become more accessible through technologies like screen readers, navigation through the keyboard and enhanced screen viewing. The Adobe site provides information on how best to use these features. You may come across earlier versions of PDF files which are not so accessible.

To open PDF files, you need a copy of Adobe Acrobat Reader:

Download Adobe Reader

Further information

For further information on accessibility and the internet, please see the following website:

Web Accessibility Initiative: www.w3.org/WAI/

If you are having difficulty using this website, please do not hesitate to get in touch with us:

Email Worcester

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