News

One-way we're providing extra support

Published: 29-03-2017

• Worcester launches new one-way video calling service
• You can show our Technical Support advisors the query using the video camera on your phone
• Designed to help Technical Support advisors get straight to the root of any problem
• We recently announced our new one-way video calling service, designed to help Technical Support advisors get straight to the root of any problem.We’ve launched a brand new one-way video calling service to help reduce the amount of time you spend solving and describing the problem at hand.

By launching our Facetime and Skype video calling services in 2015, we’ve been able to connect you face to face with an expert advisor, to share your view and get advice tailored to the specific issue.

We’ve now taken this concept one step further with our new one-way video calling service. The quick and easy process has been developed with the aim of helping to identify and solve problems the first time around, reducing the amount of time you spend revisiting homeowners – allowing you to carry on with other installations.

How does it work?

Watch our video here

To start using the one-way video calling service, call the Technical Support team on 0330 123 3366