Our Support Team

We understand the importance of supporting you and your customers. We endeavour to work with you in order to ensure you have the right support when you need it and your customers ultimately feel informed and completely satisfied with their product.

Our specially trained team is available at our Worcester based contact centre and online via this website.

For all enquiries, including warranty registrations, literature orders, service and technical advice, our team will be able to give your business and your customers all the advice they need.

View our company returns policy and spare parts return policy.


General Enquiries

0330 123 9559

Technical Support

0330 123 3366

Renewable Enquiries

0330 123 9229

Controls and Connectivity

0330 123 3641


We're available to speak 7 days a week, 364 days a year, at the times shown below:

Day Available Hours

Monday to Friday  7.00am - 8.00pm
Saturday 8.00am - 5.00pm (Technical Support 8:30am - 4:00pm)
Sunday 9.00am - 12.00pm (Technical Support Closed)

Alternatively if you would prefer to send us an enquiry via the website then visit our online enquiry form, or you can speak with your local contact

Virtual Tech

Our new instant video calling platform, Virtual Tech, enables you to virtually speak to our technical support team in real time.

Virtual Tech is a free platform open to all installers that call our Technical Support line on 0330 123 3366 and is available on both Android and IOS devices.

The platform is simple to use, you’ll be requested to input your specialist installer number to create a link. You will then receive a text, enabling access to the platform.

From there a video stream is generated between yourself and technical support, allowing you to virtually move the screen around the boiler or product in question to show the issue.

Spare Parts

Discover which spare parts you need for repairs, and find the stockists that have them available in your area.

Literature

Get access to the latest professional literature including product guides, brochures, and The Installer's Choice Magazine.

Register Guarantees

Register guarantees on behalf of your customers with our step-by-step online form.

Can't find the contact details you're after.

Visit our Worcester Contacts page on the main website for a full list of departments and their contact details.