|Can I use artificially softened water in the heating circuit with my boiler?
|Can a Greenstar Oil boiler be used with the existing conventional flue?
|What can cause an oil boilers burner to lockout?
|Do I need an additional room thermostat or timer to use the Wave?
|What ventilation do I need?
|How efficient are air source heat pumps?
|Can heat pumps heat swimming pools?
|Do you recommend treatment of the central heating water?
|How does part L of the Building Regulations affect my boiler installation?
|What is ErP?
|What is Energy Labelling?
|How will ErP affect me and my business?
|How will ErP benefit me and my business?
|Under ErP, what about systems that contain different products?
|How do controls affect ErP?
|As an installer, am I required to print the efficiency label? Or am I required to make a label and send it out?
|Can you advise where to find and learn more on how to calculate and provide an ErP label?
|What if I install a system with a programmer or other non-Worcester components? Will I still be able to use the Worcester ErP online tool?
|Why is it necessary when we already have an appliance label and a home Energy Performance Certificate both of which are based on the well understood A-G scale?
|Can I use plastic pipework on oil fired sealed central heating systems?
|My new Greenstar oil boiler's flue overheat thermostat keeps tripping out
|What size oil supply pipe does an oil boiler need?
|Which programmers are compatible with my gas boiler?
|Can I put flue elbows straight on top of the boiler?
|Do I need a standoff kit to pipe up the back of your boilers?
|Why is the boiler blowing fuses?
|Why is the pump running constantly on a Greenstar CDi boiler?
|Where can I find the FD (serial) number on a Greenstar boiler?
|Can I fit your controls to an external oil boiler?
|Can I run boiler flues outside?
|Does an external condensate pipe have to be insulated?
|Can I use third party controls with your boilers?
|Why is the controller on a combi boiler twin channel?
|Do Worcester room controls have a one hour boost button?
|Do I remove the link wire in the boiler when fitting a Worcester control?
|Can I use Worcester controls on multiple zones?
|Which connector block do I use on a Greenstar boiler when wiring a Wave smart internet connected controller?
|Can I use Worcester controls with a system boiler?
|I have a discontinued DT20RF. Can I still get a replacement if anything goes wrong?
|How much is the Wave app?
|Where is the best place to install the Wave in the home?
|What happens if I lose my internet connection to Wave?
|Does the Wave switch between British summer and winter time automatically?
|Can I use the Wave to control more than one zone e.g. more than one heating zone?
|How many smart devices can be linked to the Wave and which one does the Wave listen to?
|How does a heat pump work?
|With a ground source heat pump, how is energy collected from the ground?
|What is CoP?
|With a heat pump do I still need a boiler?
|What heat delivery method gives the best results with a heat pump?
|Can I keep my existing radiators with a heat pump?
|Where can air conditioning units be used?
|Can an air conditioning unit be used to cool the home as well as providing heat?
|What refrigerant is used in Greensource air to water heat pumps?
|What is the lower limit operating temperature of a Worcester air to water heat pump?
|What are the key maintenance requirements for Greensource Air to Water Heat Pumps?
|How should the air to water heat pump unit be sited to ensure the airflow and access it needs?
|What size of cable should be used to connect the air to water heat pump to the mains electricity supply?
|How cost effective are solar thermal panels?
|Is there enough sunshine in the UK for solar thermal?
|What is the best way to calculate how many solar thermal panels I need?
|Is planning permission required for solar thermal panels?
|Is there any funding available for solar thermal?
|I am installing a GB162 boiler what size flue do I need to use?
|Is the GB162 flue system suitable to be ran externally?
|Do I have to use the GB162 pump group or can I fit my own pump on the system?
|Does the Heat Interface Unit require a permanent live?
|Does the Heat Interface Unit require a flue to be fitted?
|Can I use a secondary return with the Greenspring water heater?
|I am installing a GB162 can I used external 240vac controls to operate the boiler?
|Can I use a BMS system with a 0 - 10 volt signal to control the GB162?
|Can I fit your solar compatible unvented cylinder and fit solar panels at a later date?
|Why has the Greenstore cylinder inlet control group changed colour? It was red but now it’s blue.
|Can I use Worcester unvented cylinders on a vented system?
|Can I use a secondary return with Worcester cylinders?
|How many immersion heaters do you have in your cylinders?
|What are the kW outputs of the coils inside Worcester cylinders?
|Have you got more information on how to wire controls to your range of Greenstar gas boilers?
|How do I re-route a condensate pipe to reduce the external run?
|How long does it take for my order to arrive?
|What is your return policy for items I have ordered?
|Can I exchange my items for different ones?
|How will I be booked on to a training course?
|What happens if I forget my Greenstar Rewards account password?
|What is the points system?
|Which products are eligible to claim points?
|Why are my points not appearing for a product I have registered?
|Is an external air break required when a condensate pipe is terminated into a rainwater downspout?
|Top tips commissioning a Greenstar Danesmoor oil boiler
|Are there any eligibility requirements to apply for an apprenticeship?
|Where will I be based?
|Will any of my expenses, such as travel, be covered?
|When should I apply for an apprenticeship?
|What will happen at the end of my apprenticeship?
|I have a great idea for the app, who do I talk to?
|I don't want to use a particular feature of the app. Will this cause a problem?
|Does my WAI/Rewards login already work with the app?
|How do I give my engineers access?
|I can't see my website registrations in the app, what should I do?
|How many colours is the EasyControl available in?