We're committed to providing products and services of a high quality.

In our ongoing effort to improve our products and services we’d love to hear about your experience.

We realise that sometimes things can go wrong, and there may be occasions where problems arise which result in our product or service falling short of a customer's expectations. We want to hear from you and have the opportunity to put this right.

Please complete the form below to provide your feedback or complaint which will be handled by our dedicated Customer Relations team.

How will we deal with your complaint?


Registering your complaint

Contact our Customer Relations team using the form below . Please provide us with details of your complaint. Our Customer Relations team will log all the details


Acknowledgement & Investigation

Following receipt, we aim to acknowledge your complaint within 5 working days (Monday - Friday excluding public holidays) of receipt.

Your complaint will always be investigated by a trained Customer Relations Coordinator. We will be as thorough as possible and may contact you for any additional information we require.



The Customer Relations Coordinator will investigate all the facts and come to a conclusion that takes full account of all the issues.

We will either send a final response or a further holding letter/email which will seek to inform you that we have been unable to give a final response and an indication as to when you will next hear from us. This process can take up to 28 days to be completed.

Bosch Thermotechnology Ltd is not regulated by a national body but in setting its policy on redress to customer complaints it works to a standard it believes to be fair and reasonable. This complaints procedure does not affect your statutory rights.

Submit your complaint using the form below

Please provide at least one Unit number, Building name or House Number.

Worcester Bosch Safe in your home commitment

Our Valued Customers

The safety and well-being of our customers and installers is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak, we are committed to do everything we can to protect the wellbeing of our customers and our colleagues.

Find out more

Send enquiry

Send us an enquiry via our website and we'll get back to you as soon as we can.

Register guarantee

Register your Worcester Bosch product here by following a few simple steps.


Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?

Manuals & brochures

Lost the instructions? Don't worry. Download PDF copies of product use manuals, instructions or brochures here.

Customer Support

Find out about our service plans and book your next appointment.