We're committed to providing products and services of a high quality.
In our ongoing effort to improve our products and services we’d love to hear about your experience.
We realise that sometimes things can go wrong, and there may be occasions where problems arise which result in our product or service falling short of a customer's expectations. We want to hear from you and have the opportunity to put this right.
Please complete the form below to provide your feedback or complaint which will be handled by our dedicated Customer Relations team.
How will we deal with your complaint?
Registering your complaint
Contact our Customer Relations team using the form below . Please provide us with details of your complaint. Our Customer Relations team will log all the details
Acknowledgement & Investigation
Following receipt, we aim to acknowledge your complaint within 5 working days (Monday - Friday excluding public holidays) of receipt.
Your complaint will always be investigated by a trained Customer Relations Coordinator. We will be as thorough as possible and may contact you for any additional information we require.
The Customer Relations Coordinator will investigate all the facts and come to a conclusion that takes full account of all the issues.
We will either send a final response or a further holding letter/email which will seek to inform you that we have been unable to give a final response and an indication as to when you will next hear from us. This process can take up to 28 days to be completed.
Bosch Thermotechnology Ltd is not regulated by a national body but in setting its policy on redress to customer complaints it works to a standard it believes to be fair and reasonable. This complaints procedure does not affect your statutory rights.