Welcome to the Customer Support Hub
If you are a contract customer you can arrange an appointment for one of our Worcester engineers to visit your product. You can also find out more about our Service Plans, gain access to our Troubleshooting Tool, helpful videos and FAQs.
Book a Service
If your boiler is in full working order and you require a Worcester service engineer.
Boiler Breakdown Booking
If you’re a contract customer and require a Worcester breakdown engineer.
Troubleshooting
Why not try our Troubleshooting Tool or Frequently Asked Questions to help answer your enquiry?
I have no Contract Service Plan but require an engineer’s appointment
If you have a breakdown on your product which is in or out of guarantee you can still arrange a one off repair.
Sign up to one of our Product Service Plans
If your boiler or renewable product is out of guarantee and you didn't take out a plan, you could join the Worcester Maintenance & Support Plan or the Worcester Renewable Maintenance Plan.
Our Valued Customers
The safety and well-being of our customers and installers is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak, we are committed to do everything we can to protect the wellbeing of our customers and our colleagues.
Find out moreGeneral Support
Our general enquiries number is the best number to call if you want to register your product guarantee, book a service engineer visit, order a user manual or sales brochure, or if you have any other non-technical questions related to our products or services.
Technical Support
Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.
Renewable Support
Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps.
Home Heating Tips
- How to use the FW100 Weather Compensation boiler control
- How to re-establish RF links
- Home heating and hot water tips
- Handy Greenstar boiler checks
- Winter energy-saving-tips from Worcester
- Boiler tips for homeowners
- Why you should have your central heating system cleansed
- How to repressurise a heating system with an internal filling key
- How to repressurise a heating system with an external filling hose
- How to re-pressurise your system using the new Keyless Filling Link
- How to bleed a radiator
- All home heating tip videos
Find a local installer
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.
Send enquiry
Send us an enquiry via our website and we'll get back to you as soon as we can.
Register guarantee
Register your Worcester Bosch product here by following a few simple steps.
Troubleshooting
Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?
Manuals & brochures
Lost the instructions? Don't worry. Download PDF copies of product use manuals, instructions or brochures here.
Customer Support
Find out about our service plans and book your next appointment.
Customer relations
Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.