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You can now chat to a specialist customer care advisor instantly on live chat. You can access live chat by using the icon in bottom right hand corner

Welcome to the Customer Support and Self Help Hub

If you are a contract customer you can arrange an appointment for one of our Worcester engineers to visit your product. You can also find out more about our Service Plans, gain access to our Troubleshooting Tool, helpful videos and FAQs.

Service Booking

Book a Service

If your boiler is in full working order and you require a Worcester service engineer.

Breakdown Booking

Boiler Breakdown Booking

If you’re a contract customer and require a Worcester breakdown engineer.



Why not try our Troubleshooting Tool or Frequently Asked Questions to help answer your enquiry?

I have no Contract Service Plan but require an engineer’s appointment

If you have a breakdown on your product which is in or out of guarantee you can still arrange a one off repair.

Sign up to one of our Product Service Plans

If your boiler or renewable product is out of guarantee and you didn't take out a plan, you could join the Worcester Maintenance & Support Plan or the Worcester Renewable Maintenance Plan.

General Support

Our general enquiries number is the best number to call if you want to register your product guarantee, book a service engineer visit, order a user manual or sales brochure, or if you have any other non-technical questions related to our products or services.

0330 123 9559

Technical Support

Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.

0330 123 3366

Renewable Support

Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps.

0330 123 9559

Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will also be included. Calls from mobiles and some other networks may vary, please check with your provider. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes.

Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.