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Find out moreOur Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, email us, or book a visit from a Worcester Service Engineer if you'd like someone to come to you.
Our Customer Care team are happy to talk through any questions you may have. To make sure you get the right type of help, please view the options below and select the support you need.
You can also chat to us through our live chat service by clicking the icon on the bottom right hand side of this page or send us an email using our simple online form. If you require an engineer visit please complete our request an appointment form.
Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.
Technical Department for engineers opening times
Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:
Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.
Support opening times
We're available to speak to you 7 days a week, 364 days a year, at the times shown below:
Christmas 2024 opening hours
| Monday 23rd December | 7am – 6pm |
| Tuesday 24th December | 7am – 4pm |
| Wednesday 25th December | CLOSED |
| Thursday 26th December | 8am – 4.30pm |
| Friday 27th December | 8am – 6pm |
| Saturday 28th December | 8am – 5pm |
| Sunday 29th December | 9am – 12pm |
| Monday 30th December | 7am – 6pm |
| Tuesday 31st December | 7am – 4pm |
| Wednesday 1st January | 8am – 4.30pm |
| Thursday 2nd January | 7am – 6pm |
| Friday 3rd January | 7am – 6pm |
If you suspect a gas leak call the National Gas Emergency Service on
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.
Send us an enquiry via our website and we'll get back to you as soon as we can.
Register your Worcester Bosch product here by following a few simple steps.
Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?
Lost the instructions? Don't worry. Download PDF copies of product user manuals, instructions or brochures here.
Find out about our service plans and book your next appointment.
Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.
