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Worcester Bosch Customer Care Team

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, email us, or book a visit from a Worcester Service Engineer if you'd like someone to come to you.

Our call centre is currently closed, and will re-open at 07:00am today

Our online support resources are available 24 hours a day, and may be able to help you with your problem.

Get the right help for you

Our Customer Care team are happy to talk through any questions you may have.  To make sure you get the right type of help, please view the options below and select the support you need. 

You can also chat to us through our live chat service by clicking the icon on the bottom right hand side of this page or send us an email using our simple online form. If you require an engineer visit please complete our request an appointment form.

General Support

Call our general enquiries team for help and advice with:

  • Registering guarantees
  • Booking a service visit
  • Ordering user manuals and other documents
  • Any other non-technical questions relating to our products

0330 123 9559
Technical Support

Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineer
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

 

Technical Department for engineers opening times.

  • Monday to Friday 7.00am - 6.00pm
  • Saturday 8.30am - 4.00pm
  • Sunday CLOSED

0330 123 3366
Renewable Support

Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:

Appointment

  • Guarantee queries
  • Register guarantees
  • Book renewable engineer for repair, service or commissioning

0330 123 9339

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice

0330 123 9229
Commercial Support

Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.

Appointment

  • Guarantee queries
  • Register guarantees
  • Book commercial engineer for repair or service

0330 123 3004

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineers
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

0330 123 9559

Support opening times 

We're available to speak to you 7 days a week, 364 days a year, at the times shown below:

Monday to Friday   7.00am - 6.00pm
Saturday 8.00am - 5.00pm
Sunday 9.00am - 12.00pm (Midday) 
Bank Holidays 8.00am - 4:30pm

Smell gas?

If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the control valve at the meter if you can
  • Do go outside of the property for your own safety
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Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.