We realise that sometimes things can go wrong, and there may be occasions where problems arise which result in our product or service falling short of your expectations.

We want to hear from you

We want to hear from you and have the opportunity to put this right. In relation to consumer credit please also raise your comments or concerns with the installer that brokered your credit agreement.

Please complete this form to provide your feedback or complaint which will be handled by our dedicated Customer Relations team.

If you're not happy with the way we’ve handled your complaint, the outcome of it, or if eight weeks have passed and we have not sent you our final response, you may have the right to refer your case to the Financial Ombudsman Service.

You can contact them in one of the following ways:

In writing:

The Financial Ombudsman Service

Exchange Tower


E14 9SR

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

Website: http://www.financial-ombudsman.org.uk

Please remember that you will need to refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.