Connect with your customer this National Get to Know Your Customer Day
Your customers are the bread and butter of your business. Getting to know them can help turn one-time customers into loyal ones. But we understand it isn’t easy so here are some tips on how to connect with your customer!
1. Questionnaires and surveys
The first thing to do to connect with your customers is understand who they are. What better way to do this than through questionnaires and surveys? A small survey or questionnaire can go a long way to show your customer that you’re interested in their opinion. Reach out to them following an installation and get their feedback!
2. Respond to reviews
Responding to reviews, whatever they say, with a positive and professional tone gives you another chance to connect with the customer. It’s a small personal touch that contributes to building connections with your customers.
3. Use social media
Social media is a great tool to build a community of customers who can interact with you and share their experiences. It’s an easy way to communicate directly with your customers in your pocket!
4. Follow up after a job
Ask your customers how their experience was with the installation or service. Making the customer feel seen and heard is an important step in connecting with them. This will also help you on feedback on your service to help continue to give the customer the best experience.
Start connecting with your customers
Build those core loyal connections to help your business!