Worcester Bosch Stoves

We are dedicated to helping and supporting you throughout the lifetime of your Worcester Stove to ensure you get the best from your product. Our Worcester based expert service teams and Worcester Approved Retailers are always happy to help.

After Sales Support

After installing your stove your Worcester Approved Retailers will help you with:

  • How to use your stove
  • How to get the best out of it
  • Guarantee registration
  • Servicing

If you need to contact us at any stage use the details below:
0330 123 2445
technical-advice@uk.bosch.com

The right fuel for your stove

Wood Types

It is important to use the right wood to ensure you get the best out of your Worcester Stove. High quality wood that carries a Woodsure Plus logo not only helps the environment but also has the right moisture content. Wood with less than 20% moisture means efficient burning and low levels of soot. Many materials can create fumes that are dangerous to you and the environment, to be on the safe side only burn wood that is clean, uncoated and untreated.

Frequently asked Questions

If you don’t have a chimney, a flue can still be readily installed. A flue vents the smoke, hot gases and other by-products created by wood when it burns into the atmosphere.

It can be connected to the top of the stove and run vertically up inside your home then out through the roof.  Alternatively it can be connected to the back of your stove and go straight through an outside wall then up the outside of your property.

As well as performing perfectly, good quality flues also look great, with some available in a range of colour finishes.

If a visible flue is not for you then you can build a fake chimney breast around it to give you that fireplace feel.

Your Worcester Accredited Installer will advise on the best flue type and size to suit your home and the visual style you want.

Approval - Fitting, altering or replacing an external flue or chimney, or having work done that affects a chimney, including fitting a new stove and a new chimney liner, will likely need building regulations approval. However planning consent is not normally required provided certain conditions are met. Always check both of these with your local authority and your HETAS-approved installer before having any work done.

We recommend the wood you burn in our stoves have the right moisture content. 

It’s important to use with less than 20% moisture content.  If it’s higher the wood will generate far less heat, create particle build-up in the flue or chimney and blacken the glass on the door. 

To ensure that the wood you use has the right moisture content, purchase wood that carries a Woodsure Plus logo.  You can also check your wood with a moisture meter.

Many materials can create dangerous fumes indoors, generate harmful environmental emissions and potentially damage your stove. These include painted, varnished, glued and pressure-treated wood, driftwood and engineered wood such as MDF. To be on the safe side, only burn wood that is clean, uncoated and untreated.  We recommend you purchase wood that carries the Woodsure Plus logo.

Every Greenstyle stove comes with a 5 year guarantee for:

  • The main body
  • Handles
  • Other core components.

 Also a 1 year guarantee for serviceable items including :

  • The glass
  • Grate
  • Seals

Worcester Greenstyle stoves require a small amount of maintenance from time to time. At Worcester, we recommend that you have your chimney cleaned once a year.  Ideally this should be done by a chimney sweep who is registered with the National Association of Chimney Sweeps (NACS).