Worcester Accredited Installers - important information

Important information about Worcester installer accreditation

What is a Worcester Accredited Installer?

Worcester Accredited Installers (WAIs) are accredited to install Worcester boilers, solar water heating, heat pumps and underfloor heating to the highest standard.

Although these heating engineers are not directly employed by us, we are happy to promote their businesses to you through our Find an installer search.

We suggest that you contact more than one accredited installer, to ensure you can make a fully informed decision.

Many of the installation companies are also accredited for government grant schemes but do please check with them individually.

What can Worcester Accredited Installers offer me?

As well as specialising in Worcester’s products, these heating engineers can also offer:

• Extended guarantees* between 3 and 7 years, depending on the installer and the product
• Advice and prices on a new Worcester boiler, solar water heating system, heat pump or underfloor heating installation
• Central heating installation and heating system tips
• Boiler servicing and maintenance
• Boiler repair or replacement

Extended guarantees

Our standard product guarantee period is usually 2 years. Many of our accredited installers can offer longer guarantee periods ranging from 3 to 7 years.

We also run national guarantee promotions, so please check this website or ask your installer for up-to-date offers and product information.

Why and how does Worcester, Bosch Group offer accreditation to some installers?

We want to provide homeowners with peace of mind when they are upgrading their home heating system. We invite heating engineers who we deem as reputable, quality-conscious and representing value for money to join our Worcester Accredited Installer scheme.

The installers must have relevant Gas Safe, OFTEC and/or MCS approval and to be a Worcester Accredited Installer for certain products, they must also have attended Logic certified training courses on our boilers, solar thermal systems, heat pumps and/or underfloor heating.

We check the installers’ Gas Safe, OFTEC and/or MCS accreditation on a regular basis. However we always recommend to homeowners that they verify these membership statuses with the awarding bodies directly via their websites.

Why do I need a heating and hot water installer?

Due to the complexity of modern heating systems, installation, service or repair work should only be undertaken by a qualified heating engineer.

This is why most manufacturers of heating and hot water appliances such as boilers, solar thermal and heat pumps only supply through trade merchants, rather than directly to end users. It is also why we are unable to publish product prices on our website.

Who are the ‘National installers’ also listed on Find an installer?

These are a selection of larger independent installation companies who are able to offer nationwide coverage and support.

How can I give Worcester feedback about the installers?

If you ask an installer for advice via our website, we do contact you a few days later to see how you got on. However, we are happy to hear from you at any time so please do get in touch to tell us about your experience of using one of the listed installers.

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*Terms and conditions apply. Please consult your installer.

Whilst it is always our intention to fully assist, it is essential to recognise that all information given by Bosch Thermotechnology Ltd in response to an enquiry of any nature, is provided in good faith and based upon the information provided with the enquiry. We recommend that advice should always be checked with your installer or contract partner. Consequently, Bosch Thermotechnology Ltd cannot be held responsible for any liability relating to the use or repetition of such information or part thereof. In addition, whilst making every reasonable effort to monitor the performance and quality of our supply, installation and service network, we do not accept responsibility for the workmanship or operation of any third party company that Bosch Thermotechnology Ltd may have promoted either in conversation, email or other communication. Similarly, the views and opinions expressed in communication with individuals within Bosch Thermotechnology Ltd may not reflect that of the business as a whole.