Get the right help for you

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, email us, or book a visit from a Worcester Service Engineer if you'd like someone to come to you.

Our call centre is currently closed, and will re-open at 08:00am today

Our online support resources are available 24 hours a day, and may be able to help you with your problem.

Online support

Our customer services and technical teams are happy to talk you through any questions you may have relating to your Worcester product. However, if you would prefer to use our website, we have a range of resources and tools relating to common heating and hot water issues which may help you.


Why not try our Troubleshooting Tool, Helpful videos or Frequently Asked Questions to help answer your enquiry?

Start troubleshooting

Product Manuals

Our website contains manuals and brochures for many Worcester Bosch products, all available to download or order in print.

Find a manual

Register a guarantee

Recently purchased a Worcester Bosch product? Remember to register your guarantee to take full advantage of our support services.

Begin registration

Smell gas?

If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the control valve at the meter if you can
  • Do go outside of the property for your own safety

Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.