Frequently asked questions
Yes. Provided you are still in the time frame.
Every Greenstyle stove came with a 5 year guarantee for:
- The main body
- Other core components.
Also a 1 year guarantee for serviceable items including :
- The glass
We recommend the wood you burn in our stoves have the right moisture content.
It’s important to use with less than 20% moisture content. If it’s higher the wood will generate far less heat, create particle build-up in the flue or chimney and blacken the glass on the door.
To ensure that the wood you use has the right moisture content, purchase wood that carries a Woodsure Plus logo. You can also check your wood with a moisture meter.
Many materials can create dangerous fumes indoors, generate harmful environmental emissions and potentially damage your stove. These include painted, varnished, glued and pressure-treated wood, driftwood and engineered wood such as MDF. To be on the safe side, only burn wood that is clean, uncoated and untreated. We recommend you purchase wood that carries the Woodsure Plus logo.
Worcester Greenstyle stoves require a small amount of maintenance from time to time. At Worcester, we recommend that you have your chimney cleaned once a year. Ideally this should be done by a chimney sweep who is registered with the National Association of Chimney Sweeps (NACS).