Boiler Repair Enquiry

If you are experiencing problems with your boiler you can request an engineer appointment.

Alternatively our Self-Help section has been designed to assist you quickly identify the type of problem you might be experiencing.

Appointment Request

To request an appointment with one of our expert engineers please complete the form.


What doesn't my Guarantee Cover?

  • Damage to the system as a result of scale
  • Damage as a result of sludge or blockages
  • Radiators and other space heating equipment, external water, gas and oil pipelines/services,
    external electric wiring, external pumps, flue-ways, fire valves, filters, water and oil
    storage tanks
  • Damage caused by faulty installation
  • Self maintenance tasks such as, re-pressurising and resetting the product, bleeding excess
    system pressure and thawing frozen condensate pipes/wastes, (for guidance on carrying out
    self-maintenance tasks please use our troubleshooting tool)

    This list is not fully comprehensive, please see our guarantee terms and conditions for more
Engineer explaining boiler Guarantee to customer
Stay safe with Worcester

Our Valued Customers

The safety and well-being of our customers and installers is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak, we are committed to do everything we can to protect the wellbeing of our customers and our colleagues.

Find out more
Engineer Servicing boiler

Has your boiler been serviced?

Yearly servicing is a condition of our manufacturers guarantee and must be completed each year to keep your guarantee validated. You are required to provide proof of servicing to our engineer on your guarantee appointment.

Book a Service

Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.