Is your Boiler Broken?

If your boiler stops working, it can lead to a lot of disruption to your daily life and it is important that you get it fixed quickly. Before you call out an engineer, there are some basic checks you can carry out yourself, or you can try our troubleshooting tool. 

Troubleshooting tool

Signs your Boiler might be Broken

  • Sounds – If you hear unusual sounds coming from your boiler, such as clanging, this might signal an issue
  • Pilot Light – If your boiler has a pilot light, this should be lit and be a blue colour. If its orange, or not lit then check how to restart or reset your boiler in the boiler manual
  • Pressure – If your boiler keeps losing its pressure, or the pressure is high, this could be a sign your boiler is broken

What to check before calling an Engineer

​Without power your boiler wont work. Check if your boiler is on, by checking the display and making sure that it's lit and your timings are as they were. A power cut could have reset your boiler. If your boiler isn't on, try resetting the boiler by following the instructions in the manual. 

The best way to identify if you have got an issue with your gas supply is to check other appliances in your house, such as a gas hob. If your other appliances also have an issue, this suggests that you have got a problem with your gas supply. Contact your gas supplier as this is the likely problem.

If you have no water supply to your property, you will not have any hot water. Check you have water to your property by running a tap. If you haven't got any water supply then contact your local water provider. 

Make sure that your thermostat is turned up above room temperature and see if it kicks in. Alternatively if you have your heating set on a timer, make sure the clock is set to the correct time.

Try resetting your boiler by following the manufacturers’ manual

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The safety and well-being of our customers and installers is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak, we are committed to do everything we can to protect the wellbeing of our customers and our colleagues.

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Is your boiler safe?

You should never try and fix a broken boiler yourself, as this could invalidate your guarantee and also be very dangerous. All work should be performed by a gas safe registered engineer.

If you suspect that there is a gas leak then contact the Gas Emergency Services

Still not working?

If you have completed all the vital checks and your boiler still isn’t working then your next step would be to call out an engineer to have a look at your boiler.

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