If you would like to speak to someone or email us, our customer service team (based in Worcester) can help. We also offer ‘FAQs’ and ‘Quick gas boiler help’ sections for quick reference.
Call us on 0330 123 9339
Contact centre opening hoursStandard opening hours
Monday to Friday: 7.00am - 8.00pm
Saturday: 8.00am - 5.00pm
Sunday: 9.00am - 12.00pm
Festive opening hoursTuesday Christmas Eve: 7.00am - 5.00pm
Wednesday Christmas Day: CLOSED
Thursday Boxing Day: 8.00am - 4.30pm
Friday 27th December: 7.00am - 8.00pm
Saturday 28th December: 8.00am - 5.00pm
Sunday 29th December: 9.00am - 12.00pm
Monday 30th December: 7.00am - 8.00pm
Tuesday New Years Eve: 7.00am - 5.00pm
Wednesday New Years Day: 8.00am - 4.30pm
You can also use this website to:
Worcester’s service engineers
Our nationwide service engineers are renowned within the industry for their exceptional quality and reliability. Our engineers are trained to our own high standards as well as the heating and plumbing industry’s own strict requirements.
We offer service appointments on weekdays between 8:00am and 6:00pm; our engineers will also contact you with approximately 30 minutes notice prior to arrival.
*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line, including mobile, BT, other fixed phone line or payphone. Calls from mobiles and some other networks may vary. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes