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Contact centre

Contact us

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If you would like to speak to someone or email us, our customer service team (based in Worcester) can help. We also offer ‘FAQs’ and ‘Quick gas boiler help’ sections for quick reference.

Check frequently asked questions

Quick gas boiler help

Send an enquiry

Request or cancel a service appointment

Top 50 contact centres 2011

Call us on 0330 123 9339

Contact centre opening hours

Standard opening hours
Monday to Friday: 7.00am - 8.00pm
Saturday: 8.00am - 5.00pm
Sunday: 9.00am - 12.00pm

Easter opening hours
Good Friday: 8.00am - 4.30pm
Saturday: 8.00am - 5.00pm
Sunday: 9.00am - 12.00pm
Easter Monday: 8.00am - 4.30pm


You can also use this website to:

Register your guarantee

Download or order product brochures

Worcester’s service engineers

Our nationwide service engineers are renowned within the industry for their exceptional quality and reliability. Our engineers are trained to our own high standards as well as the heating and plumbing industry’s own strict requirements.

We offer service appointments on weekdays between 8:00am and 6:00pm; our engineers will also contact you with approximately 30 minutes notice prior to arrival.

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line, including mobile, BT, other fixed phone line or payphone. Calls from mobiles and some other networks may vary. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes

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