Customer technical support
Our award winning technical support team, based at our head office in Worcester, can answer technical queries about our entire range of boilers, solar water heating and heat pumps.
They are trained to answer enquiries from homeowners and professionals alike.
Alternatively, you might also like to see if your query is in our Frequently Asked Questions section.
View Frequently asked questions
Pre- and post-sales technical enquiry line 0844 892 3366*
Fax 01905 752 741
Renewable technologies enquiry line 0844 892 4010*
Technical support opening hours
The team is available 6 days a week, including bank holidays. On average, they answer calls within 20 seconds.
Monday to Friday 7.00am - 8.00pm
Saturday 8.30am - 4.00pm
About customer technical support
Pre-sales guidance
Worcester provides help in selecting a product to suit your particular requirements, along with guidance on installation.
We can also assist in finding a Worcester Accredited Installer for you, or you might like to try the Find an Installer search on this website:
Post-sales technical support
If you already own a Worcester product, our Technical Support team offer a dedicated phone line and online enquiry service which is committed to providing support to end users.
Renewables advice line
We offer a dedicated phone line for enquiries about our renewable technologies - solar water heating, ground source and air source heat pumps. We brought this in to satisfy the increasing enquiries we receive about these new technologies.
*Calls to the listed 0844 numbers are charged at up to 3 pence per minute from BT land lines. Calls from mobiles and some other networks may vary. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes.
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