Standard guarantee periods, terms and conditions

The table and links below it contain full information about our standard guarantee periods and our terms and conditions.

5 year guarantee promotion

Please note that we are currently running a 5 year boiler guarantee promotion for our boilers. For further information please refer to the promotional page terms and conditions.

Product Standard
Greenstar HE (High Efficiency) Gas-Fired Boilers: CDi, Ri, Si and i ranges 5 years
Greenstar HE (High Efficiency) Oil-Fired Boilers 2 years
SE (High Efficiency) Gas-Fired Boilers 2 years
SE Oil-Fired Boilers 2 years
GB162 Range 2 years
Greenspring Water Heater 2 years
Solar Thermal System (excluding collectors) 2 years
Ground Source Heat Pump 2 years
Air to Water Heat Pump 2 years
Air to Air Heat Pump 2 years
Domestic Hot Water Cylinder Components (excluding cylinder) 2 years
   
Components Part Labour
Solar Collectors 10 years 2 years
WB3, WB5 and WB7 Heatcell 10 years 2 years
GB162 Heatcell 5 years 2 years
Greenspring Heatcell 2 years 2 years
Domestic Hot Water (DHW) Heat Exchanger 5 years 2 years
Domestic Hot Water (DHW) Mains Pressure Cylinder (excluding components) 25 years 2 years
Oil Boiler Primary Heat Exchanger 5 years 2 years
Oil Boiler Secondary Condensing Heat Exchanger 10 years 2 years
Timers and Controls (boiler mounted) 2 years 2 years